The second-hand marketplace Users Express Frustration Regarding Sizing Updates

Members of the platform have expressed outrage following a change that caused listings displaying inaccurate size information.

The popular resale platform has revised its measurement guidelines for women's and children's garments failing to inform every member regarding the update.

Digital Channels Response

Numerous buyers and vendors are posting online saying Vinted listings now show a modified sizing category compared to what was initially listed due to the recalibration.

Vinted explained the updated approach better aligns with comparable marketplaces.

It has advised users to review their products and adjust the sizing manually if necessary, which has left users frustrated.

Measurement Approach Modifications

Before the change, the sizing featured a single numeric size and a letter, like S/8 or M/10.

The revised method features an alphabetical indicator and numerical range for example S/UK 8-10.

With some products, the sizing has been recategorised - for example a size L was formerly size 12 but is now a UK 16-18.

Shopper Stories

A fashion influencer, who produces content about larger sizing, explained the modification "makes transactions more difficult".

"Few clothing companies classify XL as 20-22," which is what Vinted now does.

Stephanie Gallen, based in Glasgow, explained products she uploaded on Vinted with size 14 labels were showing in the marketplace as measurements 20-22.

"Should someone sized 20-22 purchase these they may become frustrated," she stated.

Required Changes

Charlotte Lunn, located in England, said she had been left angered because the modification necessitated personal updates the sizes on "every single listing".

"For me this is particularly frustrating, as I'm chronically ill and selling on Vinted has been paramount for me since losing part of my income," she explained.

Service Background

The app has more than 100 million members, comprising 18 million UK members.

It has become a favored option compared to resale services such as eBay and Depop.

This isn't the first time where an unanticipated change to the app has proved unpopular: previously, the platform withdrew an update regarding delivery choices due to shopper criticism.